Privacy Policy for Text Message Communications
Effective Date: 11-18-2024
Gray Area Tech Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you interact with us via text messages. By using our text messaging services, you agree to the terms of this policy.
1. Information We Collect
When you communicate with us via text message, we may collect the following information:
- Personal Information: This includes your name, phone number, and any other information you provide in your messages.
- Message Content: Any text, images, or other media you send to us or receive from us via text message.
- Usage Information: We may collect data about how you interact with our text messages, including message delivery and read receipts, engagement with links, and any other usage metrics.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To send you transactional or service-related messages (e.g., order updates, appointments, confirmations).
- To respond to your inquiries or requests.
- To send promotional or marketing messages (if you have opted-in).
- To improve our services and customer experience.
- To comply with legal obligations.
3. Consent for Text Message Communications
By providing your phone number and opting to receive text messages from us, you consent to receive communications via SMS or MMS. You can withdraw your consent at any time by replying with “STOP” to any text message or by contacting us directly.
4. Opt-Out and Unsubscribe
If you no longer wish to receive text messages from us, you can opt out by replying with “STOP” to any text message we send you. You may also contact us directly to request that we cease sending text messages.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure.
6. Sharing Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors or service providers that assist us in sending text messages or managing communications.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
7. International Transfers
If your information is transferred across borders (e.g., if you are located outside of the United States), we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access, update, or delete your personal information.
- The right to withdraw consent for text message communications.
- The right to object to processing or request restriction of processing under certain circumstances.
To exercise your rights, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the effective date and providing additional notice where appropriate.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Gray Area Tech Solutions, LLC
1119 E. Shotwell Street
Bainbridge, GA 39819
[email protected]
229-220-9599